Microsoft Dynamics 365 Fundamentals (CRM) (MB-910T00)
Training plan
Module 1: Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps
- Describe the foundations of Dynamics 365 customer engagement apps
- Describe shared activities and integration options in Dynamics 365 customer engagement apps
Module 2:Explore the fundamentals of Microsoft Dynamics 365 Customer Insights
- Explore Dynamics 365 Customer Insights – Journeys
- Describe Dynamics 365 Customer Insights – Data
Module 3: Explore the fundamentals of Microsoft Dynamics 365 Sales
- Explore Dynamics 365 Sales
- Describe Dynamics 365 Sales capabilities and related apps
Module 4: Explore the fundamentals of Microsoft Dynamics 365 Customer Service
- Explore Dynamics 365 Customer Service
- Describe Dynamics 365 Customer Service capabilities and related apps
Module 5: Explore the fundamentals of Microsoft Dynamics 365 Field Service
- Explore Dynamics 365 Field Service
- Describe Dynamics 365 Field Service scheduling capabilities and related apps
Recommended prerequisite knowledge
Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful but not required.
Credentials and certification
Exam features
- Code: MB-910
- Title: Microsoft Dynamics 365 Fundamentals (CRM)
- Duration: 45 minutes
- Number of Questions: 40
- Questions Format: Multiple-choice, multiple-answer, scenario-based
- Passing Score: 700 out of 1000
- Cost: 99 USD
Exam topics
- Describe Dynamics 365 Marketing
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Describe the shared features
Microsoft Dynamics 365 CRM Fundamentals Training (MB-910)
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) training provides a comprehensive introduction to the core functionalities of Dynamics 365 for customer engagement applications. This course covers the essential features of Dynamics 365 modules such as Sales, Customer Service, Marketing, and Field Service, giving participants a foundational understanding of how these applications enhance customer relationships.
Ideal for beginners, IT professionals, and business users, this training prepares you for the MB-910 certification, validating your foundational knowledge of Dynamics 365 customer relationship management (CRM) solutions.
Why Choose the MB-910 Training?
Dynamics 365 offers powerful tools for organizations aiming to enhance customer engagement and streamline processes. The MB-910 training equips you with the knowledge to understand Dynamics 365 CRM capabilities, making it an excellent starting point for professionals exploring Dynamics 365 career opportunities.
The MB-910 certification validates your foundational knowledge of Dynamics 365, demonstrating your ability to identify CRM solutions and improve customer interactions, contributing to your professional development.
Key Skills Developed in the Training
Understand the core functionality of Dynamics 365 CRM
Gain insights into how Dynamics 365 modules, such as Sales, Customer Service, and Marketing, support business processes.Explore Dynamics 365 applications for customer engagement
Learn about the integration and collaboration features across different Dynamics 365 modules.Familiarize yourself with CRM-related data structures
Understand the basics of managing customer data and leveraging insights for better decision-making.Analyze business scenarios using Dynamics 365
Discover how to align Dynamics 365 functionalities with organizational needs.Prepare for the MB-910 certification exam
Build confidence and practical knowledge to successfully pass the certification exam.
Comprehensive, Instructor-Led Training
This course is delivered by certified Microsoft instructors who bring extensive expertise in Dynamics 365 CRM applications. Through practical sessions and interactive discussions, participants gain the foundational skills needed to succeed in customer relationship management roles.
Who Should Attend?
This training is ideal for:
- Business professionals exploring CRM capabilities
- IT professionals transitioning to Dynamics 365 customer engagement solutions
- Beginners seeking foundational knowledge of Dynamics 365 CRM
- Organizations looking to familiarize employees with Dynamics 365 applications
Build Your Foundation in Dynamics 365 CRM
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) training equips you with essential knowledge to understand Dynamics 365 applications for customer engagement. Enroll today to start your journey with Dynamics 365 and earn your certification.
Frequently asked questions - Microsoft MB-910 certified training (FAQ)
What topics are covered in this training?
The course includes the core functionalities of Dynamics 365 Sales, Customer Service, Marketing, and Field Service modules.
Who is this training designed for?
It is designed for beginners, business professionals, and IT professionals exploring Dynamics 365 CRM.
Are there prerequisites for this training?
No prerequisites are required; this course is ideal for those new to Dynamics 365.
Does this training prepare me for the MB-910 certification exam?
Yes, the training is aligned with certification objectives and provides resources for exam preparation.
What tools and technologies are discussed?
Participants will learn to use Dynamics 365 CRM applications and understand their integration with Microsoft tools.
How will this certification enhance my career?
The MB-910 certification validates your foundational knowledge of Dynamics 365 CRM, opening up opportunities for advanced training and roles in CRM and customer engagement solutions.