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Eccentrix - Trainings catalog - Microsoft - Dynamics 365 - Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB240)

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB240)

In the era of digital transformation, where businesses strive relentlessly to achieve operational efficiency and customer satisfaction, Microsoft Dynamics 365 has emerged as a revolutionary element. Among its applications, Dynamics 365 Field Service stands out as a powerful tool for organizations looking to optimize their on-site service operations. The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) certification attests to professionals’ ability to fully leverage the potential of Dynamics 365 Field Service.

This course provides comprehensive preparation for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

  • Duration: 4 days / 28 hours
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  • Volume-based pricing discount according to the number of participants
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  • Scheduling flexibility according to your availability
  • Enhanced interaction among colleagues from the same organization
  • Same exclusive benefits as our public training sessions

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Microsoft Dynamics 365 Field Service Functional Consultant (MB-240T00)

Training plan

  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Incident types in Dynamics 365 Field Service
  • Inspections in Dynamics 365 Field Service
  • Customer assets in Dynamics 365 Field Service
  • Configure bookable resources in Dynamics 365 Field Service
  • Manage scheduling options in Dynamics 365 for Field Service
  • Customize the schedule board in Dynamics 365 Field Service
  • Deploying Resource Scheduling Optimization
  • Use Resource Scheduling Optimization for Dynamics 365 Field Service
  • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
  • Configure Microsoft Dynamics 365 Field Service
  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Create custom apps for Dynamics 365 Field Service
  • Get started with the Dynamics 365 Field Service Mobile application
  • Customize and configure the Dynamics 365 Field Service Mobile application
  • Get started with making Remote Assist calls
  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service scheduling capabilities and related apps

Recommended prerequisite knowledge

  • Basic Understanding of Business Processes: Fundamental knowledge of business operations and customer service principles.
  • Familiarity with Dynamics 365: Prior experience with Dynamics 365 applications, particularly Dynamics 365 for Customer Engagement (Dynamics CRM).
  • Technical Skills: General understanding of navigating and using Dynamics 365, including basic knowledge of application customization and configuration.
    Knowledge of Field
  • Service Operations: Understanding of field service processes and practices, including scheduling, resource management, and work order management.

Credentials and certification

Exam features

  • Code: MB-240
  • Title: Microsoft Dynamics 365 Field Service Functional Consultant
  • Duration: 120 minutes
  • Number of Questions: 40 to 60
  • Question Format: Multiple choice, multiple response, scenario-based
  • Passing Score: 700 out of 1000
  • Cost: 165 USD

Exam topics

  • Configure field service applications  
  • Manage work orders  
  • Schedule and dispatch work orders  
  • Manage the Field Service mobile app  
  • Manage inventory and purchasing by using the built-in inventory management system  
  • Manage Connected Field Service and customer assets  
  • Implement Microsoft Power Platform  

Check all exam details on Microsoft Learn >>

Microsoft Dynamics 365 Field Service Training (MB-240)

The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) training prepares professionals to implement and manage Dynamics 365 Field Service solutions. This course focuses on optimizing field operations, scheduling resources, and leveraging technology to deliver exceptional on-site services.

Ideal for field service consultants, functional consultants, and IT professionals, this training provides the skills to manage service operations efficiently and prepares you for the MB-240 certification.

Why Choose the MB-240 Training?

In today’s service-oriented landscape, Dynamics 365 Field Service enables organizations to optimize field operations, manage resources effectively, and enhance customer satisfaction. The MB-240 training equips you with the expertise to configure and deploy solutions tailored to field service operations, ensuring seamless scheduling and issue resolution.

The MB-240 certification validates your ability to implement and maintain advanced field service management solutions, enhancing your credibility and career prospects in the service industry.

Key Skills Developed in the Training

  1. Configure Dynamics 365 Field Service
    Learn to set up the field service application, define work orders, and manage service agreements.

  2. Optimize resource scheduling
    Explore scheduling tools to assign technicians effectively and reduce service delivery times.

  3. Implement IoT-based service solutions
    Leverage IoT tools to monitor equipment, predict failures, and minimize downtime.

  4. Manage inventory and assets
    Understand how to track inventory levels, manage asset locations, and optimize parts usage.

  5. Enhance customer experiences
    Utilize Dynamics 365 tools to provide real-time updates, track service history, and deliver exceptional on-site support.

  6. Prepare for the MB-240 certification exam
    Gain practical experience and confidence to pass the certification exam with instructor-led guidance.

Comprehensive, Instructor-Led Training

This course is delivered by certified Microsoft experts with extensive field service experience. Participants engage in hands-on activities and real-world scenarios to strengthen their understanding of Dynamics 365 Field Service solutions.

Who Should Attend?

This training is ideal for:

  • Field service consultants managing on-site operations
  • Functional consultants specializing in service management solutions
  • IT professionals implementing Dynamics 365 Field Service
  • Organizations seeking to optimize their field service operations

Deliver Exceptional On-Site Services with Dynamics 365 Field Service

The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) training equips you with the skills to manage and optimize field operations. Enroll today to enhance your expertise in Dynamics 365 Field Service and achieve certification.

Frequently asked questions - Microsoft Dynamics MB-240 training (FAQ)

The course focuses on configuring field service solutions, optimizing resource scheduling, and managing on-site operations using Dynamics 365.

It is intended for field service consultants, functional consultants, and IT professionals in service management roles.

A basic understanding of service management and Dynamics 365 is recommended.

Yes, the course aligns with the certification objectives and provides resources for exam preparation.

You will learn to use Dynamics 365 Field Service, IoT tools, and integration features with Microsoft applications.

The MB-240 certification demonstrates your expertise in field service solutions, improving your career opportunities and professional credibility.

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We thank you for your interest in our services. Here is the important information that will be provided to us upon completion of this form:

Training name: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB240)

Language: English

Duration: 4 days / 28 hours

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