General Conditions
Terms and conditions of sale and use (the “General Conditions”)
Company Information
Legal name | Business entity for production, trade and services ECCENTRIX doo Belgrade-Savski venac (operating under the name “ECCENTRIX d.o.o.”) |
Headquarters | Hercegovačka 16/1106, Savski Venac, Belgrade 11 000 |
Registration number | 20942355 |
Tax ID | 108157430 |
Website | |
| office@eccentrix-eu.com | |
Date of establishment | July 13, 2012 |
Article 1
These General Terms represent legally binding conditions under which the business entity ECCENTRIX (“we” or “seller”) provides and sells services to the buyer/legal entity only/services that the seller offers on the Site (“you” or “buyer”), all in connection with your access and use of any seller platform, including the website www.eccentrix-eu.com, as well as all other forms of media, mobile websites or mobile applications connected to it (together “Site”). By accessing the Site, you confirm that you have read and become well acquainted with the content of these General Terms, that you have understood and accepted them without limitation and/or conditions, and that you are bound by all these terms of use, which are also expressly accepted through any purchase on the Site. IF YOU DO NOT ACCEPT ALL THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND MUST IMMEDIATELY CEASE ITS USE.
The General Terms are governed and interpreted in accordance with the laws of the Republic of Serbia, regardless of principles of international private law.
Article 2
We strive to display available training on the site as accurately as possible, as well as their details, including provided materials and planned dates (informational only) or, as the case may be, guaranteed dates. However, we do not guarantee planned dates or training availability due to the required minimum number of participants and instructor availability. Training is conducted in English, with materials provided in English. By providing the service electronically, i.e., in a virtual classroom with direct internet transmission, you must ensure you have appropriate technical equipment for the platform we have chosen for training delivery (Microsoft Teams).
You accept that we may cease offering training at any time, for any reason. Prices of all training are subject to change, especially as training may be at regular or promotional prices. Additionally, prices of certain training (private training) will be available to you only upon request.
By using the Site and/or making a purchase, you represent and warrant that: (1) all registration information you provide will be true, accurate, current and complete; (2) you will maintain the accuracy of this information and update it promptly when necessary; (3) you have legal capacity and agree to comply with the General Terms; (4) you will not access the Site through automated or non-human means, whether through robots, scripts or otherwise; (5) you will not use the Site for illegal or unauthorized purposes; and (8) your use of the Site will not violate any applicable law or regulation. If you provide false, inaccurate, outdated or incomplete information, we have the right to suspend or terminate your account and refuse any current or future use of the Site (or any part thereof).
Article 3
Unless otherwise stated, the Site is our exclusive property and all source codes, databases, functionality, software, web design, audio, video, texts, photographs and graphics of the Site (together “content”), as well as trademarks, service marks and logos contained therein (“marks”) are owned by us or under our control or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws in Serbia, foreign jurisdictions and international conventions. Content and marks are provided on the Site “as is” solely for your information and personal use.
Provided you are authorized to use the Site, you are granted a limited license to access and use the Site, as well as to download or print a copy of any part of the content to which you have properly accessed, exclusively for your personal and non-commercial use. Accordingly, video material you receive for training may only be used by the participant who attended the training and may not be distributed in any way.
Article 4
By selecting the desired training on the Site and clicking the “Register” field (when you are interested in public classes, i.e., training conducted simultaneously for participants from different legal entities), or “Application Form” (when you are interested in private classes, i.e., training organized exclusively for participants from one legal entity), you must enter the following data and be authorized to do so: your first and last name, business or company email address, contact phone, name of the company you represent, its headquarters, as well as the first name, last name and email address of the training participant. You may only enter this data in Serbian or English, otherwise your data entry will be considered invalid.
After that, by clicking the “Send” field, you will be authorized to submit a request for a quote for the desired training. To send the form, you must confirm that you agree with the General Terms by marking the designated field, which states the terms and circumstances of contract execution, especially about the consequences of non-compliance with your obligations and your contract termination after its execution. Access to the General Terms is available through a web link from the training application form.
It is also possible to procure the service by writing to email office@eccentrix-eu.com or one of our representatives, provided that during such email request you must provide us with all information mentioned in the previous paragraph. In that case, you will be considered to accept the General Terms that are available on the Site at any time, which will be sent to you by email during the aforementioned communication. The offer we send you in email response will be considered accepted if we receive your acceptance by email within 7 days of sending our offer. From that moment, a sales contract is concluded between us, to which an invoice for order execution will be attached, in accordance with the provisions of the General Terms.
No later than four days before the start of training, participants (according to the contract concluded between seller and buyer) will receive a training invitation with more information about its organization, such as start date, Microsoft Teams web link location and the like. The seller is obliged to provide the buyer, i.e., participants, with technical data necessary for successful connection to training from the buyer’s or participant’s location within such invitation.
Article 5
Upon conclusion of the sales contract, all service descriptions, prices and other conditions are defined for both seller and buyer, meaning they are not subject to changes, except if they are obviously related to a technical error that occurred on the Site or in the seller’s offer, in which case the seller may unilaterally change the agreed data appropriately.
Despite the previous paragraph, you accept that the seller is authorized, upon contract conclusion or after its conclusion, to change the date and/or time of training that was planned, due to the need to find an available instructor and ensure a sufficient number of participants for class maintenance. It is also possible for the supplier to move the course date forward due to the possibility of a guaranteed date that can be formed before the planned date for which registration was made. These date changes particularly apply when the training the buyer purchased is on a planned date (i.e., not guaranteed) on the Site. Accordingly, such change does not represent a justified reason for contract termination by the buyer. In case of training date change, the seller is obliged to maintain this training without delay, no later than 180 days from the originally determined date for its maintenance, as well as to provide participants with a training invitation at least four days before the start of such training.
Additionally, if the seller is unable to provide the service in accordance with the concluded contract, due to power supply or internet connection problems, or other sudden and extraordinary circumstances that could not be foreseen or avoided (for example, unplanned absence of the training instructor), the seller must provide that service to the buyer without delay, no later than 60 days from the originally determined date for its maintenance. The seller is obliged to notify the buyer in writing about the existence of the mentioned circumstances, immediately after discovering such inability to maintain training.
In case the seller fails to organize and execute the selected and contracted training within the deadline prescribed by the provisions of this article of the General Terms, they will be obliged to refund paid invoices from the buyer, no later than seven days from the expiration of the maintenance deadline.
Section 6
All service prices displayed on the Site, as well as in seller offers, are stated without corresponding taxes that will be displayed at the time of Site registration and in the seller’s offer.
Prices displayed on the ECCENTRIX site are valid for all clients only during the validity of a specific offer and only according to these General Terms. Prices displayed in the seller’s offer are valid only for a specific buyer, i.e., the buyer to whom the offer is given, while that offer is in force and in accordance with the General Terms or according to the deadline defined directly in the offer.
Article 7
The seller must deliver, within two days of receiving the buyer’s acceptance of the offer, an invoice for the selected service, and the buyer must pay the stated invoice within seven days of its receipt, all according to the instructions stated on it. The invoice can be paid by bank transfer (banking data will be stated on the invoice) to the seller’s dinar or foreign currency (EUR) account.
In case of non-payment by the buyer within the prescribed deadline, the contract will be terminated. Additionally, from the moment of contract execution until payment of the agreed service price, the buyer may unilaterally terminate their contract by delivering written notice to the seller.
Payment of the total invoice amount by the buyer will be considered a guarantee of attendance for named participants in the selected training. Any contract termination by the buyer after received payment, for any reason, will be considered untimely and unlawful, in which case the seller will retain the entire paid amount. In this regard, no later than three days after training, a final email containing information about the received service (for example, link to course video recording, certificate of attendance or other data guaranteed by service purchase) for participants will be delivered to the buyer, whereby the seller has fulfilled their service provision in accordance with the concluded contract.
Article 8
The seller is obliged to maintain current and accurate information published on the Site. However, despite the seller’s continuous efforts to maintain subject data as current and accurate as possible, it may happen that this data is incorrect or incomplete, whereby the seller is not responsible for consequences arising from the buyer’s assumption that this data is accurate. The seller invites buyers to report irregularities in the General Terms without delay to the following email address: office@eccentrix-eu.com.
We do not control the quality of technical environments (i.e., laboratories) created by third parties and determined by training authors. Accordingly, we cannot under any circumstances be responsible for their proper functioning. In the same sense, we will not be responsible for potential disruptions when using the Site caused by inadequate configuration of your work environment, access prohibitions from your work environment or any other limitations related to your network.
Article 9
The seller may, at any time, temporarily or permanently, completely or partially, modify or remove the Site, without prior notice to users and buyers, i.e., limit the availability of said Site to certain persons or geographical areas. Additionally, we may at any time, without prior notice, modify the General Terms by updating this document, whose changes bind buyers. Changes to the General Terms are valid only if made in written form and published on the Site.
Article 10
We care about the privacy and security of your data. Please see our Privacy Statement. By using the Site or offers, you accept that you are bound by our privacy policy, which is an integral part of the General Terms. Please note that the Site and offers are hosted outside Serbia. If you access the Site or offers from the United States, European Union, Asia or any other region of the world whose laws or other requirements governing the collection, use or disclosure of personal data differ from laws applicable to hosting locations worldwide, by continuing to use the Site, you expressly consent to your data being transferred and processed at a remote location.
We will retain certain data you transmit to the Site for the purpose of managing Site performance, as well as data relating to your use of the Site. Although we regularly perform routine data backups, you are solely responsible for all data you transmit or relating to any activity you have undertaken using the Site. You accept that we are not responsible for loss or damage to such data and hereby waive all rights to sue us arising from loss or damage to such data.
Article 11
To resolve complaints regarding the Site, our General Terms, our services or policies, or to obtain additional information regarding the use of the Site, our General Terms, our services or policies, please contact us at the following address: office@eccentrix-eu.com.
Article 12
The provisions of the General Terms also apply to contracts between sellers and buyers that are not concluded electronically, in which case all communication between said parties will be conducted in written form, by registered mail.
Article 13
Visiting the Site, sending email messages and completing online forms constitutes electronic communication. You agree to receive electronic communications and accept that all contracts, notices, disclosures and other communications we deliver to you electronically, via email and on the Site, satisfy all legal requirements whereby such communication must be in written form. YOU HEREBY ACCEPT THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS, AS WELL AS ELECTRONIC DELIVERY OF NOTICES, POLICIES AND TRANSACTION RECORDS THAT WE HAVE INITIATED OR COMPLETED OR THAT HAVE BEEN INITIATED OR COMPLETED THROUGH THE SITE. You hereby waive all rights or claims under any law, regulation, rule, order or other law in any jurisdiction that requires an original signature or delivery or retention of non-electronic records, or payments or credit approval by any means other than electronic.
Article 14
The General Terms and all business policies or rules we have published on the Site or in connection with the Site constitute our entire agreement. Our failure to exercise or enforce any right or provision of the General Terms does not constitute a waiver of that right or provision. They apply to the fullest extent permitted by law. We may at any time transfer all or part of our rights and obligations to third parties. We are not responsible for losses, damages, delays or omissions caused by circumstances beyond our reasonable control. If any provision or part of a provision of the General Terms is deemed illegal, void or unenforceable, that provision or part of the provision is considered separable from the General Terms and does not affect the validity and enforceability of other provisions.
The General Terms and use of the Site do not create joint investment, partnership, employment or agency relationships between you and us. You accept that the General Terms will not be interpreted to our detriment because we drafted them. You hereby waive all objections you might have based on the electronic form of the General Terms and the absence of party signatures for execution of these General Terms.
Any legal action of any kind initiated by you or us (together “parties” and individually “party”) will be initiated or conducted before courts in Belgrade, Republic of Serbia, excluding all other jurisdictions.
The General Terms are drafted in Serbian and English, but in case of interpretation difficulties, the Serbian version will take precedence.