Questions & Answers
Your questions, answered
Whether you are a potential client or a current participant, this section is designed to offer quick and accessible information, helping you better understand our commitment to you and make informed decisions about our services, training programs and overall offerings.
Explore the topics below to find answers to your questions and learn more about how Eccentrix can support your learning and professional development.
Training at a glance
FormatLive virtual classroom on Microsoft Teams
LanguageEnglish
Schedule9 AM to 5 PM, on weekdays
InvitationFive business days before the start
CertificateDigital, delivered the day after your training
InvoicesIssued in EUR, paid by bank transfer
Training logistics
11 questionsThe virtual classroom is a live broadcast mode for your training over the Internet. You can attend the training from any location, at the same pace and in an equally interactive manner as if you were physically in a classroom. We use the Microsoft Teams platform to conduct all our virtual classroom training.
Absolutely! All our virtual instructor-led courses are open to participants across Europe, including UK, Germany, Switzerland, the Netherlands, France, Belgium, and more. You just need a stable internet connection. Our schedules are flexible and we accommodate Central European Time zones.
All our training is conducted in English.
Five business days before the start of the training, participants receive a formal invitation email as a reminder with more information about the training logistics.
No, since the end of 2022, Eccentrix has completely shifted to the virtual classroom – the innovative method of attending your class online via live streaming.
It is from 9 AM to 5 PM. The course is held on weekdays.
Electronic literature is included in the vast majority of training courses. Exceptions may include customized training or short courses (e.g., half-day sessions). Simply check the exclusives section on the course page to see if literature is included.
Yes, there are three breaks. The morning break (20 minutes) around 10:20 AM, the lunch break (one hour) from 12:00 PM to 1:00 PM, and the afternoon break (20 minutes) at 2:30 PM. Break times may vary if the training is private.
You will receive a digital certificate of attendance (either a certificate or a class completion badge, depending on the course), delivered electronically the day after your training ends. Refer to the exclusives section on the chosen course page for details about the certificate of attendance.
Yes. Most certification exams (Microsoft, CompTIA, EC-Council, etc.) can be taken online from your home or office, or at an authorized testing center in your country.
Feel free to contact us with any questions about enrollment, scheduling, payment, or technical requirements for participants outside Serbia. We’re happy to help!
Conditions
8 questionsA conventional computer running Windows 7 or higher can be used to attend your training. We use the Microsoft Teams conferencing tool, but it is not mandatory to install it, as you can join your class using the web version. In the case of a technical lab, it is also hosted online, so no special hardware configuration is needed. All that is really required is a stable internet connection to attend the course.
The minimum number of participants varies depending on the chosen training, but it is generally between four to six participants.
The initial response to your request will be provided within the next few minutes following your inquiry during business hours. Eccentrix is committed to responding to all corporate inquiries where client information is complete. A service offer may be sent to you, depending on whether additional information is required.
Our General Conditions address these points.
Yes. Our certifications (Microsoft, CompTIA, EC-Council, and others) are internationally recognized and respected by employers throughout the EU, and worldwide.
Yes! Our support team is experienced in assisting clients across Europe. We offer prompt email, chat support and phone calls during European business hours. Our instructors are also used to working with international participants.
No, our services are dedicated to businesses.
Yes. It is available on our Declaration of Confidentiality page.
Types of trainings and dates
6 questionsA planned date is a date on which the course is planned to take place soon, with the possibility of rescheduling to reach a minimum registration threshold or according to the trainer’s availability.
A guaranteed date means that a sufficient number of participants have registered for a course and a trainer has been assigned, ensuring that the course will definitely take place on that date.
Public training can be attended by participants from different organizations, usually with a scheduled or guaranteed date. Private training is dedicated exclusively to participants from your company. A sufficient number of participants is required to attend the selected training. There are no dates for private training available on our website – please contact us for details.
In accordance with our General Conditions, it is possible to reschedule private training in certain situations.
Yes, it is common in our industry. The minimum number of registered participants must be reached for the class to start, and the trainer must be available. You can convert the training to private training or register more participants so that we can offer you a guaranteed date or ensure your class takes place sooner.
This means that the training is exclusively available as a private course, meaning it is for a certain number of participants from an organization, with a minimum number of registrations required.
The payment of your training
5 questionsYou can pay for your training by bank transfer. The banking information will be provided on the invoice sent to you. Payment by credit card or check is not accepted.
For European clients, we accept international bank transfers. Invoices are issued in EUR.
Within two days of accepting the offer, the invoice will be sent to you. Payment is due seven days from the date of receipt to maintain the agreement, in accordance with Article 7 of the General Conditions.
All pricing excludes VAT. Prices on the website are expressed in Serbian Dinars (RSD) and in Euros (EUR), depending on the chosen language for interface navigation.
No hidden fees. The course price you see is the price you pay. If you need a VAT-compliant invoice or have specific billing requirements for EU or other countries, let us know and we’ll accommodate.
Solutions and savings
7 questionsEccentrix Europe offers six solutions that reduce the cost of certified IT training: the Microsoft Ultimate Pass, the Learning Passports, free Microsoft Fundamentals courses, free cybersecurity awareness training, a 15% discount for eligible organizations, and 100 EUR per day training credits. See them all on the Solutions page.
It comes with an eligible Microsoft certification training at the Associate, Expert or Specialty level that lasts three days or more. It is applied automatically when you register, so there is no code to enter. Learn more.
It depends on the solution. The free Fundamentals and cybersecurity awareness courses and the Learning Passport benefits apply automatically. For the 15% rate, enter PREFERENTIAL15 in the “Promotional Code” field when you register. For the training day credits, enter 100MSCERTIFIEDOFFER in the “Add a note to your order” field at checkout. Only one discount code can be used per registration.
Municipalities and cities, healthcare and education sector organizations, provincial and federal governments, and associations and other non-profit organizations. It applies to regular-priced public classes. Learn more.
You accumulate 100 EUR of discount for each day of eligible Microsoft certification training, and you can use it on any Microsoft certification training above the Fundamentals level within 180 days following your first registration. Learn more.
A Learning Passport activates additional benefits automatically once your organization reaches a minimum investment of 12 600 EUR + VAT (if applicable). There are two passports, one for Microsoft certification trainings and one for the technical catalog, valid for twelve months. Learn more.
Free courses apply whichever discount you use. Discounts work differently: only one discount code can be used per registration. The Ultimate Pass cannot be combined with other discounts, a Learning Passport replaces the 15% rate, and training day credits take priority over the 15% rate. Credits do not count toward a Learning Passport minimum.
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