Artificial Intelligence

AI training for professionals who want to put AI to work. Courses cover Microsoft Copilot, Copilot Studio, Azure AI, AI agents and machine learning, from first steps with Copilot to building and extending agents. Delivered live online by Eccentrix instructors.

Introduction to service in Dynamics 365 (AB-6004)

This course will teach you how to optimize and automate business processes using Dynamics 365 customer engagement apps, while leveraging seamless integration with Microsoft 365. You’ll learn to deliver effective customer support with AI-driven Dynamics 365 Customer Service, enhance customer experience through intelligent omnichannel communication in the Dynamics 365 Contact Center, and boost first-time resolution rates for field teams with AI-powered Dynamics 365 Field Service.

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Duration: 1 day / 7 hours
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