The role of an analyst and technical support includes performing tasks related to the maintenance of an IT infrastructure. This role is also essential for conducting diagnostics, detecting, and timely escalating incidents to prevent service disruptions or data losses.
Sometimes, the analyst will also be required to conduct security investigations and perform preventive activities to mitigate risks.
The following training programs aim to:
Possible certifications upon completing your training include:
This course consolidates and enriches your knowledge of information security in the modern era. It provides an overview of current threats, essential protection mechanisms, and a thorough understanding of ransomware attacks.
Faced with the proliferation of sophisticated cyberattacks, it has become essential to master the key principles of cryptography, access control, and data, application, and network security. This training will allow you to analyze in detail how ransomware works, its different families, and the extortion methods used by cybercriminals. You will discover prevention strategies, antimalware detection tools, and intervention steps to react effectively and restore your systems in the event of an attack. The skills acquired will establish the necessary foundation to strengthen your organization’s defenses against priority cyber threats.
This course consolidates and enriches your knowledge of information security in the modern era. It provides an overview of current threats, essential protection mechanisms, and the fundamental principles of the Zero Trust security model (“never trust, always verify”).
Modern IT security requires an evolution from traditional perimeter-based models. This training will allow you to explore key concepts in cryptography, access control, data security, and network security, while structuring your approach around the five strategic pillars of Zero Trust: identities, endpoints, applications, the network, and data. The skills and knowledge acquired in this course will establish the necessary foundation for designing and implementing defense strategies tailored to today’s technological challenges.
This course offers a thorough introduction to Microsoft 365, Copilot, and AI-driven agents. Learners will explore the essential concepts, main services, and administrative features of Microsoft 365. Building on this foundation, the course demonstrates how Copilot and AI agents can automate routine tasks, boost collaboration, and deliver personalized user experiences throughout the Microsoft 365 ecosystem.
This course provides comprehensive preparation for the AB-900: Copilot & Agent Administration Fundamentals exam, leading to the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification.
In this course, learners will discover how to leverage generative AI to streamline daily tasks, enhance decision-making, and achieve meaningful business outcomes. They will learn how to use Microsoft 365 Copilot and its features to boost productivity. Focused on real-world use cases and requiring no coding skills, this course is perfect for anyone looking to confidently integrate AI into their work.
This course provides comprehensive preparation for the AB-730: AI Business Professional exam, leading to the Microsoft Certified: AI Business Professional certification.
The five-day CompTIA A+ training provides participants with the knowledge and expertise required to prepare for the A+ certification exam.
This training is a great starting point for a career as an IT professional. Participants will have the opportunity to become familiar with computer hardware, operating systems, PC components, networking, computer security, laptops, and printers. Upon completion of the course, participants will have the necessary knowledge to install, configure, secure, and troubleshoot all system components. Customer service and communication skills are also part of this training, teaching participants how to interact appropriately with clients and peers.
This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility.
Rigorously evaluated to ensure coverage of the CompTIA Security+ (SY0-701) exam objectives, this training teaches the knowledge and skills necessary to assess the security posture of an enterprise environment and to recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an understanding of applicable laws and policies, including governance, risk, and compliance principles; and identify, analyze, and respond to security events and incidents.
This one-day Microsoft certification training provides basic knowledge on cloud concepts, core Azure services, as well as Azure management and governance features and tools.
This training is suitable for IT personnel who are new to Azure. This audience aims to explore Azure offerings and gain hands-on experience with the product. The course primarily uses the Azure portal and command-line interface to create resources and does not require scripting skills. Students who complete this training will gain confidence to pursue other role-based training and certifications, such as Azure Administrator. It combines lectures and demonstrations.
This course provides comprehensive preparation for the AZ-900: Microsoft Azure Fundamentals exam, leading to the Microsoft Certified: Azure Fundamentals certification.
This five-day technical training demonstrates how to streamline management and optimize the security of your enterprise IT infrastructure by mastering Group Policy Objects (GPOs) in Windows Server. During this course, you will learn to design, deploy, and troubleshoot GPO architectures, centralize the configuration of workstations and servers, and precisely control user and system behavior. You will cover advanced operating system security with AppLocker and the Windows Firewall, user state virtualization (folder redirection, UE-V), software deployment, and automation with Windows PowerShell, PowerShell Desired State Configuration (DSC), and Group Policy Preferences (GPPs).
While this course and its associated labs are written for Windows Server and modern Windows clients, the skills and methods taught are backward compatible and directly applicable to previous versions of Windows Server and Windows 10/11 in an enterprise environment.
This three-day technical training course details the key components of the Microsoft 365 cloud email service, Exchange Online. During this course, you will learn how to perform daily configuration tasks to manage, secure, monitor, and troubleshoot email flow. You will cover managing recipient objects, transport rules, security and threat protection with Microsoft Defender, and compliance and data retention with Microsoft Purview. You will also discover how to configure authentication in Microsoft Entra ID and optimize client access to deliver a seamless and highly secure collaboration environment.
While this course and associated labs focus exclusively on managing Exchange Online in purely cloud environments, the skills and best practices taught are directly based on Microsoft’s recommended standards for modern enterprise email administration.
This five-day technical training course demonstrates how to effectively plan, implement, and manage identity services on Windows Server. During this course, you will learn essential Active Directory Domain Services (AD DS) administration tasks, including installing and configuring domain controllers, managing domain/forest objects and infrastructure, implementing replication, and deploying and troubleshooting Group Policy Objects (GPOs). You will also cover securing Active Directory, managing Active Directory Certificate Services (AD CS), and deploying Active Directory Federation Services (AD FS) to ensure centralized, reliable, and highly secure identity management.
While this course and its associated labs are written for Windows Server 2022 and Windows Admin Center, the skills taught are directly applicable and backward compatible with previous editions such as Windows Server 2016 and Windows Server 2019.
This one-day technical training course provides an essential overview of Windows 11, specifically designed for IT professionals who want to master the key features and management of this operating system in an enterprise environment. During this course, you will discover what’s new in Windows 11, the user interface, hardware requirements, and deployment and AI integration options with Copilot in Windows 11. You will learn how to configure system settings locally and remotely using common administration tools (Settings App, Remote Desktop, Quick Assist), while managing connectivity options and update channels (Windows Update).
You will also see how to manage enterprise applications and the Microsoft Edge browser, while exploring fundamental built-in security features (Windows Hello, Credential Guard, Windows Security app). Finally, the training will introduce you to the principles of modern cloud management, covering integration with Microsoft Entra ID (joining and registering devices), automatic enrollment in Microsoft Intune, and the basics of automated deployment with Windows Autopilot.
This three-day technical training course shows you how to effectively implement, configure, and manage your company’s device fleet using Microsoft Intune. During this course, you’ll learn how to enroll devices running Windows 11, macOS, Android, and iOS; deploy and manage enterprise applications (MAM); and configure device profile and compliance policies. You’ll also discover how to automate Windows 11 desktop deployments with Windows Autopilot and integrate identity security features with Microsoft Entra ID and Conditional Access.
You’ll also see how to centralize endpoint security through Intune by applying security profiles (baselines), BitLocker encryption rules, antivirus protection, firewalls, and attack surface reduction (ASR). Finally, the course covers advanced and premium features such as Remote Help, Endpoint Privilege Management (EPM), and advanced endpoint analytics.
This five-day Microsoft training course demonstrates how to effectively administer and manage core identity, network, storage, and compute services on Windows Server. During this course, you will learn essential daily system administration tasks, including managing Active Directory and Microsoft Entra ID, configuring network services (DNS, DHCP, IPAM, VPN), implementing storage solutions (Storage Spaces, deduplication, iSCSI), deploying Hyper-V virtualization and containers, and securing servers, ensuring high availability (failover clusters), and monitoring performance.
While this course and its associated labs are updated for Windows Server 2025 and Windows 11, the skills taught are also backward compatible with previous editions such as Windows Server 2022, 2019, and 2016.
This five-day Microsoft training course demonstrates how to effectively plan, implement, and manage storage, virtualization, and compute solutions on Windows Server. During this course, you will learn essential daily system administration tasks, including installing and configuring Server Core, implementing advanced storage solutions (Storage Spaces, data deduplication, iSCSI), deploying virtual machines and containers with Hyper-V and Docker, and configuring failover clustering and non-linear load balancing (NLB) to ensure high availability.
While this course and its associated labs are written for Windows Server 2022 and Windows Admin Center, the skills taught will also be backward compatible with previous editions such as Windows Server 2016 and Windows Server 2019.
This five-day Microsoft training course demonstrates how to effectively plan, implement, and manage network infrastructure on Windows Server. During this course, you will learn everyday network administration tasks, including managing IP addressing (IPv4 and IPv6), name resolution with DNS, dynamic address assignment via DHCP, and centralized IP address management with IPAM. You will also learn how to configure remote access technologies such as VPNs and DirectAccess, secure web access with Web Application Proxy, and optimize advanced networking features and Hyper-V virtualization, culminating in the deployment of software-defined networking (SDN).
While this course and its associated labs are written for Windows Server 2022 and Windows Admin Center, the skills taught will also be backward compatible with previous editions such as Windows Server 2016 and Windows Server 2019.
This four-day technical training course shows you how to effectively support and troubleshoot Windows 11 PCs and devices in an enterprise environment, including within an on-premises Windows Server Active Directory domain. During this course, you will learn to apply a Windows 11 troubleshooting methodology, use built-in troubleshooting tools, and resolve the most common issues related to startup, system recovery, devices and drivers, and network connectivity (wired/wireless, IPv4/IPv6, name resolution, remote access, and VPN).
You will also see how to administer Windows 11 remotely (Windows Admin Center, Remote Desktop, Quick Assist, PowerShell) and how to diagnose common issues related to group policy (GPO), security settings (Windows Hello, Secure Boot, Credential Guard, etc.), user state (roaming profiles, folder redirection), resource access (file permissions, printers, recovery), applications (Microsoft Store, AppLocker, kiosk mode), as well as performance monitoring and Windows update management.
This intensive 4-day course provides you with the knowledge and skills needed to install, configure, and administer Windows 11 in an on-premises environment based on Windows Server Active Directory. You will learn how to deploy Windows 11 at scale, manage updates, configure network connectivity, secure workstations, monitor performance, and effectively troubleshoot common issues.
The course is updated for Windows 11 25H2 and includes an overview of Windows Copilot to help you understand recent developments in user experience and productivity tools.
This five-day Microsoft training demonstrates how to use Configuration Manager (SCCM) and its associated site systems to efficiently manage network resources. During this training, you will learn daily management tasks, including application management, client health, hardware and software inventory, operating system deployment, and software updates using Configuration Manager. You will also learn how to optimize Endpoint Protection, manage compliance, and create queries and management reports.
Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager (formerly known as SCCM) and Windows 11, the skills taught will also be backward compatible with previous editions of System Center Configuration Manager and Windows 10.
The SC-900 certification, part of the Microsoft learning path, focuses on providing fundamental knowledge in security, compliance, and identity within the Microsoft ecosystem. This certification is a foundational step for professionals aspiring to delve into the complex world of cybersecurity and compliance.
Our certified training takes you on a journey designed to empower professionals with fundamental knowledge in security concepts, compliance, and identity management. This comprehensive course is an essential step for individuals seeking to develop a solid understanding of Microsoft’s security ecosystem.
This course provides comprehensive preparation for the SC-900: Microsoft Security, Compliance, and Identity Fundamentals exam to obtain the Microsoft Certified: Security, Compliance, and Identity Fundamentals certification.